Refund Policy

Two separate things: your statutory rights and our guarantee

Your rights by law come first and do not depend on anything on this page. As a consumer you may withdraw from an online purchase within 14 days without giving a reason. Because you ask for immediate access to the Ebook at checkout and confirm that you lose the right of withdrawal once the download is delivered, that right ends at delivery (art. 38 ust. 1 pkt 13 of the Consumer Rights Act). The full statutory instruction and the model form are on the Withdrawal Instruction page (madeira.takedroneseasy.com/withdrawal). Independently, if the Ebook is not in conformity with the contract you have the remedies described in section 8 of the Terms of Sale, for two years.

Our 30-day money-back guarantee is something else: a voluntary undertaking by the seller, given in addition to those rights, within the meaning of art. 2 point 14 of Directive 2011/83/EU (a "commercial guarantee"). It is a term of the contract (section 9 of the Terms of Sale) and we are bound by it. It does not limit, replace or condition any right you have by law.

The guarantee statement

1. 01What is covered: your purchase of "The Madeira Drone Bible" (the Ebook) on madeira.takedroneseasy.com, wherever you live.
2. 02What we promise: if you tell us within 30 days from the day of purchase that the Ebook has not helped you, we refund the full price you paid, including VAT. You do not have to give a reason and we do not ask questions.
3. 03Period: 30 days, counted from the day your payment was completed (the date on your order confirmation). An e-mail sent on the 30th day is in time.
4. 04How to request: send an e-mail to contact@takedroneseasy.com from the e-mail address you used for the order, quoting the order number or the invoice number. Nothing else is needed.
5. 05How we refund: within 14 days of receiving your e-mail we issue the refund through Stripe, our payment provider, to the payment method you paid with — Stripe returns refunds only to the original payment method. You receive a correcting invoice by e-mail.
6. 06After the refund: the licence to use the Ebook ends, the download links are deactivated and you must delete your copies.
7. 07Limits: one refund per order. The guarantee gives no right beyond the refund of the price (no additional compensation).

How long the money takes to arrive

We issue the refund in Stripe within 14 days of your request, usually within a few business days. Stripe then submits it to your bank or card issuer. According to Stripe, the credit appears on your statement approximately 5–10 business days later, depending on the bank. A refund made shortly after the purchase may show as the original charge disappearing from your statement (a reversal) rather than as a separate credit. If you cannot see the refund after that time, write to us: we can give you the reference number Stripe assigns to the refund, which your bank can trace.

Your statutory rights are not affected

Using this guarantee is your choice. Whether or not you use it, you keep in full the right of withdrawal as described in section 1, the remedies for lack of conformity (repair, price reduction, refund) under art. 43h–43q of the Consumer Rights Act, the right to complain (answer within 14 days) and the out-of-court routes listed in section 11 of the Terms of Sale. Nothing in this policy shortens a statutory deadline or adds a condition to a statutory right.

Versions and contact

This policy is provided in English and carries a version number and an effective date. The version in force on the day of your purchase is the one that binds us. Questions: contact@takedroneseasy.com.